Refund Policy

1. General Refund Policy

Sulagna Enterprise is committed to customer satisfaction. We offer refunds under the following conditions:

• Service not delivered as promised within agreed timeframe
• Technical issues that cannot be resolved by our support team
• Service cancellation within the cooling-off period
• Duplicate payments or billing errors

2. Refund Timeframes

Refund processing times vary depending on the payment method and service type:

3. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Cards: Refunded to the original card within 5-10 business days
• Bank Transfer: Refunded to the original bank account within 3-7 business days
• Digital Wallets: Refunded to the original wallet within 1-3 business days
• Cash Payments: Refunded via bank transfer or check within 7-14 business days

4. Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Services used beyond the cooling-off period
• Custom installations or specialized equipment
• Services terminated due to customer violation of terms
• Third-party service charges or government fees

5. How to Request a Refund

To request a refund, please follow these steps:

1. 1Contact our customer support team within the applicable timeframe
2. 2Provide your service details, invoice number, and reason for refund
3. 3Our team will review your request and respond within 2 business days
4. 4If approved, refund will be processed according to the specified timeframe